Responsive Knowledgebase
Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search forthose solutions in the future... When a customer calls in with aproblem, you can quickly search the database to see if that problem has been solved in the past...Here's an example:A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with themessage "Instruction at 0x780012f3 referenced memory at 0xaa000000"...
Tags: technical support, tech support, support desk, help desk, knowledgebase, database, helpdesk, supportdesk, support,
